No Show/Cancellation Policy

No Show/Cancellation Policy

At Britannia Kingsland Veterinary Clinic, our goal is to provide medical care in a timely manner. When no-shows, late arrivals or cancellations occur, it affects other patients who need access to veterinary care. In order to be respectful of the medical needs of all of our patients, we require 24-hour notice of your need to cancel or reschedule an appointment.

What happens if I don’t show?

Without proper notice, the end result may be a required deposit fee when scheduling your next appointment. After the third no-show or late cancellation, you will be asked to prepay for the examination at the time of scheduling for the duration of one year. This deposit fee is placed on your account and applied toward your invoice on the day of your appointment. If you do not show up and fail to provide proper notice, the deposit will be forfeited.

​How long do I have in advance to cancel?

We ask that you provide us with 24 hours notice should you need to cancel or reschedule your appointment. Cancelling or rescheduling as soon as you’re aware allows us to offer that appointment time to another patient.

How do I cancel my appointment?

To cancel your appointment, please call us at 403-253-7044. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number and we will return your call as soon as possible.

What happens if I’m late for my appointment?

If you arrive more than 10 minutes late, your appointment may need to be rescheduled. Doctors and staff are scheduled accordingly. So as not to delay the next appointment, rescheduling may be necessary.

​If you have any questions regarding our policy, please don’t hesitate to call us at 403-253-7044.